Privacy

Karen Peace  

Peace & Tranquility Solution Focused Hypnotherapy

How will my data be stored?

In May 2018 the Data Protection Act was replaced by the General Data Protection Regulations (GDPR). Karen at Peace & Tranquility Solution Focused Hypnotherapy is GDPR registered. The changes to the Data Protection Act are aimed at ensuring that your personal, confidential and sometimes sensitive data, is held privately and securely. This means that any data you give to Karen at Peace & Tranquility Solution Focused Hypnotherapy  must be processed in a way that you agree with. GDPR exists to protect your rights as a consumer. It applies to your identifiable data, e.g. your name and address & any reason you might have for visiting Karen at Peace & Tranquility Solution Focused Hypnotherapy. It also covers any session records, text messages or emails between Karen at Peace & Tranquility Solution Focused Hypnotherapy and yourself.

How long will you hold my information for?

Karen at Peace & Tranquility Solution Focused Hypnotherapy is a member of the Complementary & Natural Healthcare Council (CNHC). As such she is bound by their regulations regarding the length of time she must hold onto your information. The CNHC insists that Karen at Peace & Tranquility Solution Focused Hypnotherapy must hold onto your data for 8 years after your final session. However, the rule for children is different and the CNHC stipulates that their data must be held until their 25th birthday. The exception to this rule applies to young adults whose treatment ends when they are 17 years old, when Karen at Peace & Tranquility Solution Focused Hypnotherapy must keep their records until they reach their 26th birthday. Client records will be destroyed in the January after the dates given above. This is in line with NHS regulations for holding data.

What if I would like my data to be destroyed before this date?

Under the GDPR rules you are able to request the deletion of any of your records at any time. Simply write to Karen at Peace & Tranquility Solution Focused Hypnotherapy requesting that your records are destroyed and once she has confirmed your identity, she will do so. There is no charge for this service. Peace & Tranquility Solution Focused Hypnotherapy will then ensure that all your paper records are shredded with a cross shredding machine. Any electronic data held by Peace & Tranquility Solution Focused Hypnotherapy, such as emails or text messages will be permanently deleted from the devices they are stored on. NB. Peace & Tranquility Solution Focused Hypnotherapy will need to save the written deletion request you sent her but would destroy any other data.

Am I able to see or get a copy of the information held by you?

In line with GDPR if you send Karen at Peace & Tranquility Solution Focused Hypnotherapy a request in writing, specifying the data you wish to see, she will supply you with a copy of your data within 30 days. Peace & Tranquility Solution Focused Hypnotherapy will need to confirm your identity before sending you the information. There will be no charge for this service. NB. Peace & Tranquility Solution Focused Hypnotherapy insurance company legal team may wish to verify any information she sends out.

What are your reasons for collecting this information?

Peace & Tranquility Solution Focused Hypnotherapy is keen to offer the highest quality support to her clients and in order to do so she will collect the following information:

· An idea of what you would like to achieve by coming for hypnotherapy,

· A small amount of medical information

· Some information about your important others

· Some brief session notes

· Your contact details

· GP contact details

· Research data

This information allows Karen at Peace & Tranquility Solution Focused Hypnotherapy to provide continuity within the sessions, in order to help you towards your goal. This information will allow Karen at Peace & Tranquility Solution Focused Hypnotherapy to refer to content of earlier sessions and previous discussions. Karen at Peace & Tranquility Solution Focused Hypnotherapy will only use your contact details / address and GP’s details with your explicit consent. See client agreement and initial consultation sheet.

How do I know that Karen at Peace & Tranquility Solution Focused Hypnotherapy will store my information securely?

· Paper session notes – Peace & Tranquility Solution Focused Hypnotherapy stores all paperwork within locked cabinets.

· Text messages – Peace & Tranquility Solution Focused Hypnotherapy work phone is secured with face recognition or a pass code.

· Emails – Peace & Tranquility Solution Focused Hypnotherapy email account requires a user name and password.

Are our discussions within the hypnotherapy sessions confidential?

Everything you discuss with Karen at Peace & Tranquility Solution Focused Hypnotherapy during your sessions remains strictly confidential. Occasionally it may be necessary for Peace & Tranquility Solution Focused Hypnotherapy to discuss elements of your sessions with her supervisor to ensure that she is helping you in the most effective way. However, no identifying features about you will be disclosed during these discussions. Karen at Peace & Tranquility Solution Focused Hypnotherapy supervisor is also registered with GDPR.

What if I see Karen that I See at Peace & Tranquility Solution Focused Hypnotherapy outside of a hypnotherapy session?

Karen is obligated by GDPR to protect your confidentiality at all times. So, for this reason, although she may acknowledge you, it would be ideal if any further conversation could be avoided. However, if you wish to discuss your therapy with other people, that is your choice and you are welcome to do so.

Will Karen at Peace & Tranquility Solution Focused Hypnotherapy discuss information about me with other Health and Social Care Professionals?

Peace & Tranquility Solution Focused Hypnotherapy is only able to contact other health and social care professionals with your written consent. Should she write to your GP, to notify them that you have entered into a therapeutic relationship with her, or to notify them that your therapy has been satisfactorily concluded, Karen would require your signature in line with GDPR requirements. Karen at Peace & Tranquility Solution Focused Hypnotherapy does have a “Duty of Care” towards her clients, so the only exceptions to this would be if she believed that you were about to harm yourself or others. Should this occur then Karen would be required to inform the relevant authorities”. However, Karen would always aim to discuss this with you before taking any action. Legally, Karen would also have to provide the police with information as set out in a warrant or court order, should the situation arise.

Other information

Data controller is Karen Peace at Peace & Tranquility Solution Focused Hypnotherapy, address: Wakefield, WF2 7QA

ICO registration number : ZA839795